how to contact us

to best direct your query, we have included contact information within the questions on our faqs page.

we update these faqs regularly and it really is the fastest way to get answers to most queries.

we ask, before contacting us, you read any relevant faqs that relate to you and use the associated details to make contact.


quick links


tracking or delivery query?

- see all our faqs on shipping, tracking and delivery... or see faq 'who do i contact about a delivery issue or missing package?'.


product information?

- see all our faqs on sizing, styling and availability... or see faq 'where can i find product or style information?'.


looking for our returns address?

- see all our faqs on returns, refunds and exchanges... or see faq ‘how and where do i return an item?


connect with a specific moochi store?

- view our stores page or call us on 0800 MOOCHI [0800 666244], and choose the option to be connected with a specific store.


have a question not answered by our faqs?

- please help us improve our faqs by making a faq suggestion.


website technical issues?

- to report issues with website functionality please contact our online team at online@moochi. com


pr and marketing query?

- contact our marketing team on pr@moochi. com


business and head office administration

- contact our business team on designpod@moochi. com